Employee Assistance Program


Westbrook Health Services is proud to offer an Employee Assistance Program to meet the needs of employers and their employees.

What is the Employee Assistance Program?

Difficulties. Distress. Challenges. Crisis. Troubles. In this complicated world, we see… and we live these things every day. Usually, we deal with them and solve them on our own, but sometimes… sometimes they just stay with us, at home and at work… and they can begin to affect our quality of life and job performance. When this happens, often a little extra help… someone to talk to or someone to give a little direction is all we really need. The Employee Assistance Program is a way to get that “little extra help” we often need in this complicated world.


The EAP provides access to confidential:

  • Assessment And Evaluation
  • Brief Therapy
  • Referral


This is the Westbrook Health Services EAP…

A key resource for employee and family to use anytime to assist in identifying and solving problems or in planning to solve their problems using other community resources.

What kinds of problems can the EAP address?

The EAP can address a great many different kinds of problems. At the initial contact, the most appropriate EAP therapist will be assigned to the presenting problem(s) to assure that the most effective help will be provided to the employee.


Problems which can be addressed by the EAP include (these are just a few):

  • Family problems
  • Substance abuse problems
  • Work performance problems
  • Depression
  • Anger control problems
  • Violence and abuse
  • Anxiety problems
  • Stress (including job stress)
  • Divorce/separation
  • Parenting
  • Self-esteem problems

It is important to remember that extremely serious problems aren’t handled under the EAP. For these, a further referral is made to a community provider under the employee’s insurance.

How does the EAP work?

Accessing The EAP:
The EAP has been set up to allow the employer or the employee to make a referral for services. Referrals are made through the Rosewood Group offices, where basic intake information will be taken and an appropriate therapist to address the presenting problem will be assigned. Referrals can be made by calling 1-304-485-1721 and asking to make an EAP Referral.

Assessment and Evaluation:
Rosewood Group will contact the employee or family member to set the first appointment for Assessment and Evaluation. At this session, a determination will be made as to the seriousness of the problem and how best it can be resolved.

Brief Therapy:
The EAP allows for a specific number of Brief Therapy sessions to address the presenting problem. Brief Therapy sessions are intended to address problems which will not require intensive therapy.

Referral to a behavioral health professional who can provide services under the employee’s insurance will be made if:

  1. It is determined at Assessment that the presenting problem is one which will require intensive therapy
  2. It is determined during Brief Therapy that the problem is one which will require intensive therapy
  3. The cap for the EAP sessions has been met with further therapy recommended

Are EAP services confidential?

Absolutely! Confidentiality for EAP services is protected by law.Information which is shared between the referral source (or anyone else) and the EAP therapist may be disclosed ONLY after a consent for Release of Information is completed and signed by the EAP client. This will assure that no one will know about the client’s use of the EAP services without the client’s knowledge and consent.It is important to remember that there are exceptions to this rule. These exceptions are the ONLY times when a Release of Information is NOT REQUIRED to share confidential information. It is important to remember that even under these circumstances, the only information which may be shared is that which applies directly to abuse/neglect and threats toward another.


Here are two (Please refer to the Westbrook Notice of Privacy Practices for other exceptions):

  1. WHS has a Duty to Report abuse and neglect of children and other vulnerable classes such as the elderly or those with developmental disabilities
  2. WHS has a Duty to Warn, in the event of a risk to life or health of another due to threats by any person.

Who provides services in the EAP?

The EAP is staffed through Rosewood Group, the out-patient branch of Westbrook Health Services:

2121 Seventh Street
Parkersburg, WV 26101
1-304-485-1721 voice
1-304-485-6710 fax Rosewood Group staff include Master’s and Doctoral-level therapists covering a variety of disciplines, all aimed at providing only the highest quality of service to EAP clients.

Experience And Educational Background:

  • Social Work
  • Rehabilitation Counseling
  • Mental Health Counseling
  • Psychology
  • Addiction Counseling

Licensures And Certifications:


  • Licensed Psychologist – LP

Social Work

  • Licensed Social Worker – LSW
  • Licensed Graduate Social Worker – LGSW
  • Licensed Certified Social Worker – LCSW
  • Licensed Independent Clinical Social Worker – LICSW

Professional Counseling

  • Licensed Professional Counselor – LPC

Addiction Counseling

  • Certified Clinical Addiction Counselor – CCAC

What about Worksite Services?

Worksite services can include everything from Critical Incident Stress Debriefing (brought about by traumatic events) to specialized occasional on-site services to assist in handling unique problems at the worksite.

Critical Incident Stress Management (CISM):
Sometimes things happen at a worksite that are so devastating to the employees who witness them or are the victims of them that their ability to work effectively or even handle day-to-day stress is dramatically affected. These situations include disasters, extreme violence in the workplace such as shootings and beatings and traumatic events such as accidents with loss of life or limb.
Specialized occasional on-site services:
Sometimes employers need access to specially-trained staff to assist their employees in dealing with a unique problem such as closings, layoffs or mass transfers or other difficulties where special help appears to be appropriate.

Worksite services are not part of the EAP, but under separate agreements, uniquely-specialized staff can be provided to address these difficult and profound problems.